Return Policy

Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns or exchanges for change of mind, incorrect selection, or general dissatisfaction once an order has been placed. Please ensure all order details — including product selection, sizing, colours, and shipping information — are reviewed carefully before completing your purchase.

Faulty or Damaged Items

Under Australian Consumer Law, customers are entitled to a replacement, repair, or refund where products arrive damaged or faulty, are significantly different from their description, or fail to meet consumer guarantees. If you believe your item is faulty or arrived damaged, please contact us within 7 days of delivery at support@seenonher.com Your email must include your order number, clear photos of the item and the issue, and a brief description of the fault. Seen On Her reserves the right to assess all claims before approving any resolution.

Non-Returnable Items

• —Earrings and pierced jewellery
• —Worn or used items
• —Sale or discounted items
• —Gift cards
• —Items damaged through misuse or improper care

Shipping Costs

Shipping costs are non-refundable unless required under Australian Consumer Law.

By purchasing from Seen On Her, you acknowledge and agree to this Return Policy.