Help
Frequently Asked Questions
Have a question? We're here to help. Browse our frequently asked questions below or get in touch with our team.
How do I place an order?
Simply browse our collection, select your item and preferred style, then follow the checkout process. Your order is confirmed once you receive a confirmation email.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as other secure payment options available at checkout.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking details. You can use this to follow your parcel in real time.
Do you offer free shipping?
Yes — we offer free shipping on all orders over $100. Orders under $100 incur a standard flat-rate shipping fee calculated at checkout.
How long does delivery take?
Standard delivery within Australia typically takes 3–7 business days. Express options may be available at checkout. International orders vary by destination.
Can I return or exchange my order?
We do not accept returns or exchanges for change of mind. However, if your item arrives faulty or damaged, please contact us within 7 days of delivery at support@seenonher.com. See our full Return Policy for details.
Are your watches water resistant?
Yes — all our watches are rated 30M water resistant, meaning they are suitable for daily wear and can handle splashes and light rain. They are not designed for swimming or submerging.
How do I care for my watch?
Avoid prolonged exposure to water, chemicals (perfume, lotions), and extreme heat. Wipe clean with a soft dry cloth. Store in the provided box or a cool dry place when not wearing. See our full Care Guide for more detail.
Still have questions?
Reach out to our team at support@seenonher.com or DM us on Instagram. We get back to all enquiries as soon as possible.